Account Management FAQ

TABLE OF CONTENTS

• Getting Started FAQs
• Account Management FAQs

Getting Started FAQs

How do I create a PyreCast account?
Go to the Register an Account page (https://pyrecast.org/register) and follow the on-screen instructions to register.

How do I log in to PyreCast?
To log in, visit the Log In page (https://pyrecast.org/login) and enter the email address you used to create your account along with your password.

How do I log out of PyreCast?
To log out, navigate to the upper-right corner of the PyreCast dashboard and click Settings. Then, click Logout on the bottom-left corner.

How do I update my name associated with my account?

Once you are logged in, first navigate to Settings in the upper right hand corner of the PyreCast dashboard, navigate to the Account Settings tab, update your Full Name under the My Account Details section, and then click Save Changes to save your changes.

How do I upgrade my PyreCast account?
For organizations, agencies, or businesses seeking a PyreCast Business account: 

To upgrade your individual account to a Business account, or to set up a new Business account for your organization, please contact our team at info@pyrecast.com. We’ll help you determine the right setup and complete the onboarding process.

Account Management FAQs

How do I create a PyreCast account?
Go to the Register an Account page (https://pyrecast.org/register) and follow the on-screen instructions to register.

How do I reset my password if I forgot it?
If you’ve forgotten your password and cannot log in, you can request a password reset by going to the PyreCast login page, click Forgot Password?, enter the email address associated with your PyreCast account, and then check your inbox for a message from noreply@pyrecast.com. From there, follow the link in the email to create a new password.

How do I change my password while logged in?
If you’re already logged into your PyreCast account and want to update your password, navigate to Account Settings, click Send Reset Link, check your email for the reset message, then follow the link provided to set a new password.

How do I cancel my PyreCast subscription?
To cancel your subscription and delete your PyreCast account, please contact the PyreCast Support Team at support@pyrecast.com.

How do I contact PyreCast about my account?
For any questions related to your PyreCast account, please reach out to us at support@pyrecast.com.

How do I update the email address associated with my account?
To update the email address associated with your account, please reach out to us at support@pyrecast.com.

How do I update my name associated with my account?
Once you are logged in, first navigate to Settings in the upper right hand corner of the PyreCast dashboard, navigate to the Account Settings tab, update your Full Name under the My Account Details section, and then click Save Changes to save your changes. 

Organization Management FAQs

How do I update my organization's name?
Once you are logged in, first navigate to Settings in the upper right hand corner of the PyreCast platform, navigate to the Organization Settings tab, and then update your Organization Name under the Organization Settings section and click Save Changes.

What does 'Auto Accept User as Organization Member' do?

Enabling Auto Accept User as Organization Member allows all new organization members and organization admins to immediately view your organization’s private assets and layers upon joining. 

If this option is unchecked, new organization members are assigned a Pending status. Organization Admins must manually approve these new organization members before they can access your organization’s private assets and layers.

What does 'Auto Add User as Organization Member' do?
Enabling Auto Add User as Organization Member allows new accounts with email domains associated with your organization to automatically join your organization after registering. Note: new Organization Members cannot access private assets and layers until their status is set to Accepted.

How do I update the email domains?
You can manage email domains for your organization to simplify account registration. New users with approved email domains can register and automatically be added to your organization after completing sign-up.

While logged in, navigate to Settings in the upper right hand corner of the PyreCast platform, go to the Organization Settings tab, and then you can add or remove the email domains associated with your organization as needed. Each email domain will begin with the '@' symbol. 

To allow new accounts with these email domains to automatically join your organization, check the box Auto Add User as Organization Member. Note: new Organization Members will not have access to private assets and layers until their status is set to Accepted.

Click Save Changes to apply any updates.